Frequently asked questions
Explore answers to common questions about Surfa Solutions’ surfactants, including
ordering, documentation, delivery times, customization, and compliance.
Products & Technology
Q1: What types of surfactants does Surfa Solutions offer?
We offer a broad portfolio including primary, secondary, and tertiary amines, ether amines, quaternary ammonium compounds (quats), fatty amine ethoxylates, nonionic emulsifiers, and more. Visit our Product Center for details.
Q2: Do you provide custom formulations or OEM services?
Yes. We offer OEM production and custom surfactant formulations based on your technical requirements or active ingredient needs. Contact us to discuss your project
Q3: Are your products suitable for specific industries?
Absolutely. Our surfactants are used in personal care, agrochemicals, oilfield services, PU & plastics, coatings & inks, and more. Visit Industry Solutions to learn more.
Quality & Compliance
Q4: What technical documentation do you provide?
We provide COA (Certificate of Analysis), SDS (Safety Data Sheet), and regulatory documentation such as REACH, ISO, RoHS, or Halal certificates — depending on the product.
Q5: Are your products compliant with international regulations?
Yes. All products are sourced from audited suppliers and comply with regulations in Europe, North America, Japan, and other key markets
Ordering & Delivery
Q6: What is your minimum order quantity (MOQ)?
Our typical MOQ is 200kg (1 drum), but may vary by product. Samples for testing are available upon request.
Q7: What are your lead times?
For standard products, lead time is typically 5–10 business days. Custom formulations may take longer depending on requirements. We’ll confirm delivery timelines upon order.
Q8: Which countries do you export to?
We export globally, with established logistics and documentation support for G7 markets including the US, EU, UK, Canada, and Japan.
Support & Contact
Q9: How can I get technical support or formulation guidance?
Please use our Contact Us form, and our team will respond with tailored recommendations based on your application.
Q10: Do you offer samples?
Yes. Most of our products are available in sample quantities for testing and formulation trials. Shipping and documentation support is included.